Last updated: October 30, 2026
7-day returns for valid issues
If your order arrives damaged, defective or incorrect, or has another valid product issue, please contact us within 7 days of receiving it to request a return.
How to request a return
Email help@dialcove.in or call +91 62918 75572 with your order number, a description of the issue and photos where possible. Our team will review the issue and provide return instructions. Please contact us before sending an item back.
Return charges
Customers pay no return shipping charges for approved returns due to valid issues. We will arrange the return or confirm how the return shipping cost will be covered before you send the item.
Refunds and replacements
We will confirm the appropriate refund or replacement after reviewing your issue and inspecting the returned item where necessary. Approved refunds are sent to the original payment method; we will confirm the refund status and expected timing by email. Bank and payment-provider processing times may vary.
Warranty
No commercial product warranty is offered. This does not affect eligible returns for valid issues or applicable consumer rights.
Return address
Ayan Hazra Craftworks
Hazra Niwas, Marh, Marh Maheshpur, Khirpai, Paschim Medinipur, West Bengal – 721232, India